Abbott Lab Store SMC LTD…
0775 156962 | info@abbottlabstore.co.ug | Kampala, Uganda

Frequently asked questions

Everything you need to know about ordering, delivery and servicing.

How do I request a quotation?

Fill in the quotation form on our Contact page, click "Request Quote" on any product, or message us directly on WhatsApp with the items you need. We typically respond within one business day.

Do you deliver across Uganda?

Yes. We deliver to hospitals, universities, clinics and laboratories in Kampala and across the country. Delivery timelines depend on your location and order size.

Do you offer equipment servicing?

Yes. Our technical team offers installation, calibration and ongoing maintenance for most equipment we supply. Visit our Services page for details.

Do you offer credits?

Yes.we offer credits to our clients. Visit our Services page for details.

What payment methods are accepted?

We accept mobile money, bank transfer and cash payments. Institutional clients can also arrange invoiced/credit terms — ask our team when requesting a quote.

Can I order online?

You can browse our full catalog online, then submit a quotation request or reach us via WhatsApp or phone to confirm and place your order.

How long does delivery take?

In-stock items within Kampala are typically delivered within 1–3 business days. Upcountry deliveries and order-in items may take longer — our team will confirm exact timelines when you place your order.

Do you supply institutions in bulk?

Yes, we regularly supply hospitals, universities and government facilities in bulk, with tailored pricing and delivery schedules for large orders.

Can I get a printed product catalog?

Yes — a downloadable PDF catalog is available on our Products page, and printed copies can be requested through our sales team.

Still have questions?

Contact Our Team